Customer Service | IndusInd Bank | Mumbai

Job Description

Answer inbound calls and assist customers with their Queries/Requests/Complains.
Raise Requests & Complaints on behalf of the customer in the CRM tool.
Generate leads and educate customers about new products & their benefits.
Maintain and adhere to compliance guidelines.
Capture problem indicators, highlight, and suggest improvement.
Adherence to the monthly Scorecard parameters including Quality, Efficiency, and Accuracy.
Maintain adequate knowledge levels on products, processes, and systems used.
Ensure sales targets are met.