Monitor and maintain the assigned accounts – Collection calls (Outbound/Inbound in a professional manner), account adjustments, and customer reconciliations
Collect customer payments in accordance with payment due date and timely follow-up on payment arrangements
Monitor customer payment activity to ensure receivables are collected in a timely manner
Ensure timely escalation in case of non-payment or no response
Provide customer service with regards to sending statements, processing customer refunds, processing account adjustments and resolves client-billing problems, and applying good customer service in a timely manner
Identify issues attributing to account delinquency discuss them with customers and escalate with the client
Assists with the cleanup of UC’s (unapplied credits), short paid invoices
Send Dunning letter to customers to make the payment of delinquent accounts
Communicate & follow up with the Sales/Operations department regarding customer accounts on a timely basis
Update Daily/Weekly trackers and perform self-quality check
Adherence to Control and Compliance
Act as a liaison between Customer, Sales, Billing, and various internal departments to ensure a smooth flow of transactions and resolution of issues if any
Follow and update the Standard Operating Procedure (SOP)
Active participation in Learning & Developments
Involve in Process Improvements and its implementation
Comply with all Internal and External Service Level Agreements & Key Performance Index requirements
Interact and Coordinate with the support functions teams
Preparing questionnaires along with the training team for Internal Assessment
Adherence to Control and Compliance and collating related documents towards external/internal audit
Acting as a backup to the Team lead as and when required
