| Job Role | Customer Support (Mutual Funds) |
| Company | PhonePe |
| Salary | ₹2.5 to ₹4.33 LPA |
| Location | Bengaluru |
| Eligibility | Graduation |
Job Description
We are looking for specialists for the Inhouse Customer Experience team. As a specialist, your primary responsibility will entail solving problems that our customers encounter and you will continuously look for outstanding and exciting ways to improve their experience.
In this role, you will provide support to ensure that issues are either resolved faster or flagged accordingly.
One will contribute to consistently better and streamlining the support systems by flagging patterns to always optimize for better customer experience
- Act with integrity & think customer-first in every interaction
- NISM V Certification is Mandatory
- Handle basic PhonePe account and transaction-related queries
- Ability to flex between phone & data channels
- Follow specified process guidelines to bring about a resolution
- Build customer trust through their interaction
- Ability to meet hourly & daily productivity goals
- Leverage internal processes and resources to drive resolution
- Escalate appropriately taking support from relevant teams to resolve customer issues
- Recommend process improvements
- Engage & Educate customers so they’re able to leverage PhonePe to the fullest
Preferred Candidate:
- Have excellent written and verbal communication
- Have good learnability
- Be an active listener and deal well with objection
- Have strong customer orientation and ability to adapt/respond to different scenarios
- Be a team player, flexible and open to feedback
- Ability to multitask, prioritize, and manage time effectively
- Should be able to speak in English and Hindi
- Graduation (10+2+3) is Mandatory
- 0 – 2 years of work experience in a customer-facing role
- Multilingual skills (spoken + written) in South Indian languages are preferred