| Job Role | Tech Support Trainee |
| Company | Movate Technologies |
| Salary | not disclosed |
| Location | Chennai |
| Eligibility | any graduate |
Job Description
- Hindi Speaking is mandatory
- Handle incoming calls or chat activity and process/complete tasks identified in cases received through the CRM portal and assigned queues.
- Triage incoming cases received by CRM. Prioritize & Assign by priority category, offer case acknowledgment & expectations to customer.
- Provide application support by creating cases, conducting & documenting initial discovery, and escalating when necessary.
- Adhere to established SLAs, and productivity/performance goals.
- Provide world-class Customer Support by delivering service in accordance with values.
- Perform database searches.
- Gain an understanding of the product line and the role of CSS Corp
- Remain empathetic and concerned with resolving the customers issue
Apply and contact HR at 7502585207.