| Job Role | Customer Support |
| Company | Licious |
| Salary | not disclosed |
| Location | Work From Home |
| Eligibility | 12th/Graduate |
Job Description
We are looking for Customer Service Executives on a Full-time basis from the comfort of our home. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.
- Respond to inbound/outbound calls in a timely manner and resolve customer queries quickly and effectively to enhance customer satisfaction.
- Customers’ first point of contact with a view to customer loyalty and highest customer retention
- Follow communication scripts” when handling different topics
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
- Meet personal/team qualitative and quantitative targets
- Become an expert (Gastronauts) on Meat and on Licious processes and capabilities
- Handle all types of queries from customers with confidence and keep records of all the conversations.
- Ensure proper actions are taken on all customer complaints. In case customer complaints are not resolved, refer to designated departments for further investigation
- Educate and empower our customers and provide better support through Licious
- Drive our Voice of the Customer program to advocate for the customer and improve Licious by incorporating customer feedback
- Provide solutions and guide the customer through the resolution
- Escalate critical support issues to the appropriate channel
- Increase customer satisfaction and build loyalty through providing amazing, personal customer support.
- Ensure customers have a pleasant experience with customer service even when they face problems with the product.