| Job Role | Customer Support |
| Company | Intouch CX |
| Salary | ₹20,000/month |
| Location | Work From Home |
| Eligibility | Graduation |
Job Description
We are looking for a self-motivated individual with excellent customer service skills to join our team! Our Customer Support Associates will provide Multi-level assistance by diagnosing and solving the issues with the goal of providing the best solution to our customers.
- Have daily interactions with customers and handle all issues from end to end via call.
- Go the extra mile to engage customers in solving issues and ensure satisfaction.
- Quickly and effectively build rapport with customers, diagnose and resolve issues
- Provide white glove service and have the ability to provide an overall excellent customer experience.
- Managing customer expectations regarding estimated response times
Requirements:
- Fluency in spoken English
- Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
- The ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer
- Excellent communication skills and high emotional intelligence
- Excellent problem-solving and customer service skills
- Strong analytical & Interpersonal skills
- The ability to be a self-starter, a sense of urgency, and the ability to remain calm under pressure
- A flexible schedule – It must be okay to work nights