Investigation Specialist | Amazon | Work From Home

Job Description

Researches and evaluates facts surrounding seller transactions
Takes appropriate action on investigated transactions based on established standard operation procedure and tools
Documents their actions by providing detailed annotations
Communicates with external customers via phone or email during the investigation process
Communicates with internal customers and peers in person, via email, annotations and phone during and following the investigation process
Understand the issue and make best use of the available resources to resolve it
Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard
Communicate with internal and external stakeholders
Understand performance metrics to create analysis for driving business goals
Meet predetermined and assigned productivity targets and quality standards