| Job Role | User Support Intern |
| Company | ShareChat |
| Salary | ₹20,000/month |
| Location | Work from Home |
| Eligibility | Graduate |
Job Description
The Trust & Safety team is entrusted with safeguarding our users’ experiences on ShareChat and Moj by keeping a vigilant eye on any actions that are against our community guidelines and being the voice of the consumer, carrying their feedback and suggestions to the relevant stakeholders within the organization to provide insights that can aid in the product development.
Put in proactive and reactive mechanisms to identify and tackle undesirable users and behaviors on the platforms. As an Intern, you are accountable for all the operational processes in the Trust & Safety team.
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/team productivity targets and call and email handling targets
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers and create a WOW experience
- Resolve customer complaints via phone, email, chat or social media
- Outbound means reaching out to customers and verifying account information.