| Job Role | US Voice Process |
| Company | NIIT |
| Salary | ₹2.75-3.25 |
| Location | Gurgaon |
| Eligibility | Graduation |
Job Description
- Customer Service through calls
- Ensure timely and accurate service delivery at defined productivity levels
- Build client & domain knowledge to be able to deliver a resolution on the first conversation
- Ensure adherence to Client Service Level Agreements(SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort
- Maintain Internal Service Attendance & Accountability policies
- Execute issue /query & Client level delivery quality on calls
- Adhere to Customer resolution and ensure proper documentation &follow-up
- Identify, share, and support operational improvements
Apply below and contact HR directly at Jasleen.2.Kaur@niitmts.com and 7042458078