| Job Role | Alignerr Support Specialist |
| Company | Labelbox |
| Salary | ₹30,000/month |
| Location | Work From Home |
| Eligibility | Graduation |
Job Description
- Monitor and manage inbound support queries through the Intercom platform.
- Provide timely and accurate responses to Alignerrs’ questions and issues.
- Escalate complex problems to the relevant teams, ensuring detailed documentation of issues and steps taken.
- Assist in the onboarding process of new Alignerrs by providing necessary information and support.
- Maintain a high level of service, adhering to response time and quality standards.
- Collaborate with cross-functional teams to enhance the support workflow and Alignerr satisfaction.
- Continuously update and utilize knowledge base and support documentation.
Requirements:
- Excellent communication skills, both written and verbal.
- Strong problem-solving skills and attention to detail.
- Ability to handle multiple tasks simultaneously in a fast-paced environment.
- Familiarity with Intercom or similar customer support software is highly preferred.
- Passion for delivering outstanding customer service.