Analyst | Concentrix | Bengaluru

Job Description

The Point of Contact for forecasting and budget planning
Updates the forecast with monthly/weekly actual data and suggested improvements based on trend analysis
Refines forecasting scenarios and generates a final forecast
Refines and captures data to be used as input to the models
Designs and develops forecasting scenarios
Generate short-term forecasts, incorporating business impacts
Revise forecast based upon feedback
Maintain process documentation and tweak it as required.
Understanding on Time Series forecasting
Understanding of WFM and Contact volume & AHT forecasting

Highly skilled in Mathematical and Statistical modelling (R-studio, python)
Experience in developing machine learning models like classification, linear/logistic regression.
Knowledge on Excel & Power BI tools
Ability of analyzing huge datasets
Hands on experience of forecasting for large and complex attributes
Analytical and good understanding of contact centre metrics
Strong business acumen
Should be a good communicator and a collaborator
Strong Communicator and decision maker
Core forecasting experience 0.6-2 years in a BPO/Contact center environment