| Job Role | Associate |
| Company | Sutherland |
| Salary | up to ₹35,000/month |
| Location | Work From Home |
| Eligibility | Graduate |
Job Description
- Review open accounts from the daily Ageing report
- Monitor and maintain the assigned accounts – Collection calls (Outbound/Inbound in a professional manner), account adjustments, and customer reconciliations
- Collect customer payments in accordance with payment due date and timely follow-up on payment arrangements
- Monitor customer payments activity to ensure receivables are collected in a timely manner
- Ensure timely escalation in case of non-payment or no response
- Provide customer service with regards to sending statements, processing customer refunds, and process account adjustments resolving client-billing problems, and applying good customer service in a timely manner
- Identify issues attributing to account delinquency discuss them with customers and escalate with the client
- Assists with the cleanup of UC’s (unapplied credits), short paid invoices
- Send Dunning letter to customers to make the payment of delinquent accounts
- Communicate & follow up with the Sales/Operations department regarding customer accounts on a timely basis
- Update Daily/Weekly trackers and perform self-quality check
- Adherence to Control and Compliance
- Act as a liaison between Customer, Sales, Billing, and various internal departments to ensure smooth flow of transaction and resolution of issues if any
- Follow and update the Standard Operating Procedure (SOP)
- Active participation in Learning & Developments
- Involve in Process Improvements and its implementation
- Comply with all Internal and External Service Level Agreements & Key Performance Index requirements
- Interact and Coordinate with the support functions teams
- Preparing questionnaires along with the training team for Internal Assessment
- Adherence to Control and Compliance and collating related documents towards external/internal audit
- Acting as a backup to the Team lead as and when required
- Good Communication
Apply and send your CV to HT at abinaya.manoharan@cielhr.in and 9791385843