Complete understanding of the platform and sensitivity toward customer resolution
Complete ability and empowerment to provide end-to-end resolution (including online and offline if required)
Focus on achieving first-time right (FTR) for all the handled queries, complaints, and requests
To keep himself/herself updated about the latest happenings around and ask questions that impact customers’ delight
Ability to find an effective solution in a simple and clear manner. Should proactively keep the customers and stakeholders informed about the issue and take corrective actions accordingly
