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Job Role | Customer Service Officer |
Company | IndusInd Bank |
Salary | ₹3-₹5.5 LPA |
Location | Mumbai |
Eligibility | Any Graduate |
Job Description
- Answer inbound calls and assist customers with their Queries/Requests/Complains.
- Raise Requests & Complaints on behalf of the customer in the CRM tool.
- Generate leads and educate customers about new products & their benefits.
- Maintain and adhere to compliance guidelines.
- Capture problem indicators, highlight, and suggest improvement.
- Adherence to the monthly Scorecard parameters including Quality, Efficiency, and Accuracy.
- Maintain adequate knowledge levels on products, processes, and systems used.
- Ensure sales targets are met.