Respond promptly and accurately to customer queries via phone calls, chats, and other communication channels.
Gather valuable customer feedback and insights through calls and share notes with Product, Sales, and Marketing teams to drive continuous improvement and innovation.
Update internal databases with information related to technical issues and productive discussions with customers, ensuring a seamless support experience.
Monitor customer complaints on social media platforms and promptly reach out to provide resolutions, demonstrating empathy and understanding.
Coordinate with Delivery Partners to ensure the timely dispatch and delivery of products, proactively addressing any logistical challenges that may arise.
Connecting with the reporting manager or highlighting cases for faster resolution or escalated or long pending issues.
Adhering to all the set SOPs and executing all assigned tasks diligently to ensure 100% customer delight.
