Leading day-to-day direct communication with customers over chat and email, and, whenever needed – over the phone (perform outbound calls to customers when requested by them);
Following established procedures and guidelines, but also participate in creating new processes or improving the existing ones;
Delivering a 5-star customer experience based on a set of pre-defined metrics (Customer Satisfaction, Volume Contribution, Quality Assurance);
Getting to grips with tough banking challenges like unfamiliar transactions, missing payments, and direct debits;
Helping mentor new members of the team, and support them with your wisdom and experience and help out with common back office tasks;
Going through multiple tailor-made trainings and courses to help you elevate your skillset and knowledge and make the next step in your career with Tide;
Working on night shifts, weekends and holidays included, based on a schedule that takes into account your preferences, but also meets the needs of the business;
