Email & Chat Process | Bengaluru | ₹31,000

Job Info

AXA Global is hiring freshers and experienced for the role of Customer Support (Email & Chat Process) in Bangalore.

Both freshers and experienced are eligible for the job. If you hold a graduation degree, you can apply for the job.

Interested candidates can use the below link to apply for the job.

Seeking bright, articulate, detail-oriented candidates with a desire to help us exceed our customer’s expectations. Our Member Online team plays a critical role in delighting our customers by delivering timely, accurate, and professional service via email.
Provide quality instructions or responses to resolve the customer’s issue.
Develop strong customer relationships and be responsible for resolving customers’ queries through e-mail within the assigned TAT of 4 hours.
Manage and take ownership of the resolution process for all customer-related issues.
Maintain up-to-date knowledge of the process.
Emphatic, courteous, and always express a sincere desire to help.
Professional Experience in healthcare insurance will be an added advantage.
Work in rotational shifts – Monday to Sunday. Weekly off 2 days will be provided.

Graduate / post-graduate degree.
Typing Proficiency: 40-60 wpm.
Effective reading and writing English communication skills – should be able to communicate professionally, and use proper grammar, punctuation, and spelling.
Ability to communicate clearly, concisely, and effectively.
Excellent communication, analytical, listening, and organizational skills.
Must be able to adhere to schedule changes based on department and/or business.
Must be an energetic self-starter with the ability to work both independently and within a team.
Excellent time management skills, attention to detail, and the ability to multitask.
Competent in MS Office and web browser environments.
Ability to continually display a positive attitude.
Good interpersonal skills and strong client focus
Ability to handle process escalations, identify issues and risks, and propose resolutions.
Customer service experience via email would be an advantage.