| Job Role | International Voice Process |
| Company | HCL Tech |
| Salary | ₹25,000/month |
| Location | Chennai |
| Eligibility | Graduation |
Walk-in Address: HCL – ETA 1- Village and Panchayat, ETA- Techno Park, Special Economic Zone 33 Rajiv Gandhi Salai, Navallur, Taluk, Chengalpattu, Tamil Nadu 603103
Walk-in Time: 5th August – 9th August, 11.00 AM – 3.00 PM
Job Description
The candidate will serve as a customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from UK customers.
- Answer all inbound queries as per the call flow procedure
- Adherence to process to ensure high quality and customer service
- Follow escalation procedures for issues uncontrollable at the agent level First call resolution
- Break schedule adherence
- Involvement in motivational activities, implementing feedback given during monitoring sessions
- Updating various logs like escalation log, complaint tracker, etc.
- Ensuring data security – proprietary data of customers