| Job Role | International Chat Support |
| Company | Hostinger |
| Salary | not disclosed |
| Location | Work From Home |
| Eligibility | Graduation |
Job Description
We are looking for a Customer Success Specialist to join our Customer Success Team.
- Provide your services by communicating with customers and troubleshooting their billing, domains, or account-related issues via live chat and tickets in a timely manner.
- Apply problem-solving skills and resourcefulness and show our customers what customer obsession is really about.
- Be a true ambassador by empowering our customers to build their online success!
- Dive deep into the world of IT by polishing your technical expertise daily.
- Deliver impactful work on a global scale.
Requirements:
- C1 or native written English proficiency.
- High motivation for helping customers and IT curiosity, basic technical understanding.
- Ability to multitask and handle multiple customer inquiries simultaneously.
- High emotional intelligence, with the ability to read customers’ sentiments and reflect back on the feedback provided.
- Strong problem-solving skills and the ability to think critically when addressing tasks.
- Ability to show empathy, tactfulness, and proactivity when interacting with customers.
- Hunger for growth & a can-do attitude!
- A curious and always learning mindset – if you don’t know, how can you find out more?
- Owning your own growth through reflection, reviewing past interactions, and preparing to take initiative on opportunities.
- A typing speed of ≥ 50 WPM.
- Availability for 40 hours per week (5 days a week) in agreed rotating timelines (including nights and weekends).
- A computer with the following parameters: RAM – 16 GB or higher (for Windows); 8 GB or higher (for Mac Os).Processor – Intel i3, i5, i7, 10th generation or later. Minimum AMD Ryzen 4000 or higher.
- Operating system: Windows 10 (Windows 10 Home, Pro, or Enterprise. S Mode is not supported). Mac OS X, with macOS 13.6 or later. Linux: Ubuntu LTS 22.04 or higher, Red Hat 8.0 or higher, Fedora 38 or higher.
- Ability to boost the internet speed to at least 50 Mbps.
- Experience in the customer service field is a plus!