| Job Role | International Voice Process |
| Company | Tringent |
| Salary | ₹3-₹6.5 LPA |
| Location | Bengaluru |
| Eligibility | 12th/Graduate |
Job Description
- Make outbound calls to the candidate and motivate them to complete a job application.
- Schedule/reschedule the first day of work for the employees and share necessary information.
- Review the application form and make sure all the details are filled appropriately.
- Handle inbound calls and resolve candidates’ queries.
- Respond to candidates’ queries over email/text.
- Resolve queries on a ticketing platform. Knowledge of Service now will be an added advantage
- Provide excellent experience to the candidates.
- Maintaining a quality score of 90% and above throughout.
- Escalate issues and seek advice when faced with complex issues/problems
- Ensure process controls are in place; Maintain, validate, and update process documentation as applicable to ensure compliance with documentation requirements