As a Candidate Support Intern, you will play a crucial role in managing candidate communications, verifying documentation, and ensuring that all candidate interactions are handled with professionalism and empathy.
Your role will be a blend of customer support and candidate outreach, focusing on resolving issues and enhancing the overall candidate experience.
- Be a candidate champion, addressing inquiries and resolving issues via email or chat.
- Review candidate-provided documents for completeness and accuracy, communicating
clearly if additional information is required. - Educate candidates on the documentation process, providing guidance and support to
ensure they understand the requirements. - Document candidate interactions and feedback to identify trends and areas for
improvement in the candidate experience. - Collaborate with cross-functional teams to address candidate needs and enhance the
overall experience. - Create and maintain support documentation to streamline common and recurring
questions. - Assist Candidate Success Managers with tasks such as updating candidate information
and informing internal teams of any escalated issues. - Handle level 1 escalations that require a solid understanding of our documentation and
candidate support processes.
