This is a full-time role as a customer service executive at ThePetNest.
The Customer Service Executive will be responsible for handling customer inquiries, providing support through various channels, managing customer complaints, ensuring customer satisfaction, and maintaining records of customer interactions.
- Interpersonal skills and Customer Service skills
- Customer Support and Customer Service Management skills
- Ability to handle Customer Satisfaction and manage complaints effectively
- Excellent verbal and written communication skills
- Ability to work independently and as part of a team
- Experience in the pet care or related industry is a plus
- Proficiency in using customer service software and tools
- Bachelor’s degree in any field or relevant work experience
