- Act as relationship manager for the Paid customers of NoBroker.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Identify and assess customers’ needs.
- Service customers in finding the right tenant/house as per the requirement of the customer.
- Dial outbound and attend inbound calls of customers and leads.
- Use internal tools and methods to provide the best possible service to the customer.
- Negotiate with leads on behalf of customers.
- Keep the customer up-to-date on the progress of his account.• Follow communication procedures, guidelines, and policies.
- Go the o extra mile to provide excellent customer service.
Requirements:
- Education- Any 10th, 12th, and Diploma, Graduates, Post Graduates. (with 0-3 years of exp.)
- Excellent verbal and written communication.
- Good Interpersonal skills, and numerical and analytical ability.
- Decision-making skills.
- Language required: English, Hindi, Kannada OR English, Hindi, Telegu OR English, Kannada, Tamil.
- Proficient in MS Office (Excel, Word).
- Should be flexible for the day shift- (9 hours of login between 8 AM – 10 PM).
- Comfortable with working 6 days a week and the week off will be on weekdays.
Laptop with a webcam, good speed Internet connection and power backup is a must
Training will be provided for initial few days for an employee to understand end to end process.
