SocialSalesRep LLC is seeking a passionate and dedicated Customer Service Representative to join our growing team!
- Provide exceptional customer service via phone, email, and chat, ensuring prompt and accurate resolution of inquiries and issues.
- Build and maintain positive relationships with customers, fostering trust and loyalty.
- Identify and understand customer needs, providing tailored solutions and exceeding expectations.
- Handle customer complaints with professionalism and empathy, striving to find amicable resolutions.
- Contribute to the development and implementation of customer service policies and procedures.
- Stay abreast of industry trends and best practices in customer service.
- Collaborate effectively with team members to achieve departmental goals.
- Maintain accurate and up-to-date customer records.
- Utilize CRM software to track customer interactions and progress.
- Adhere to company policies and procedures, ensuring compliance with all applicable regulations.
Requirements:
- High school diploma or equivalent qualification.
- Minimum of 1 year of experience in a customer service role.
- Proven ability to provide exceptional customer service.
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office Suite.
- Experience with CRM software is a plus.
