SocialPilot is looking for a Customer Success Specialist to join our team. You will build meaningful SaaS products in the Martech space that the customers love.
- Help customers understand SocialPilot as a product.
- Understand the use-cases customers are trying to fulfill. Understand their workflows. Suggest workarounds where possible.
- Inform the product team about gaps in the product and potential ways to get better. Help them prioritize what you know is important for our target customers. Even make a fuss if that’s what it takes.
- Track product usage for our priority customers and intervene as needed.
- Be that person who connects the product, design, engineering and marketing teams with the customer.
Requirements:
- 2+ years of experience in any customer facing role OR any real evidence of customer empathy. Understanding of product principles is a bonus.
- By far the most important: excellent written communication skills. You should be able to understand, break down, and describe problems and solutions at length without needing to use ChatGPT.
- Open to working in a hybrid shift with an overlap in hours with US time zones.
- A sense of humor.
