We’re looking to onboard an enthusiastic Customer Success Specialist who loves delighting customers.
The role requires hand-holding customers during onboarding and making them Astra-nauts (yes, that’s what we call our customers & team members!) who are well-versed with Astra’s platform.
- Ensuring a smooth customer onboarding.
- Championing product adoption.
- Maintaining high NPS.
- Ensuring renewals of the accounts assigned to you.
- Understanding customer requirements and translating them into deliverables.
- You will be attending to customer emails and phone calls on a daily basis.
- You will be looking after stakeholder management between various teams and customers.
- Experience working with brand image and promoting value through customer experience.
- Building a rapport with the customers.
- You will be up-selling and cross-selling complementary Astra products.
- You will be ensuring timely delivery by communicating across teams.
- Diligently maintain customer success platform.
Requirements:
- 1-3 years of experience in customer success
- Excellent written and verbal communication skills
- Technical knowledge required to work in a cyber security organization’s customer-facing role
- Ability to build rapport with the stakeholders
- Willingness to work in a remote setup
Benefits:
- Embrace the cozy remote work lifestyle.
- Health Insurance for you and your spouse.
- Feel the startup adrenaline pumping through your veins.
- Your brilliance is showcased to thousands of eager readers and users.
- Revel in our open, growth-centric ambiance; it’s like a digital playground.
- Dive deep into the captivating world of cybersecurity.
- And yes, get ready for some unforgettable workcations—think Chikmagalur & Jim Corbett.
