We are looking for a Customer Support – Trainee who will be responsible for customer software adoption and support
- Monitor and provide prompt assistance to clients via various communication channels, including phone, email, and live chat.
- Troubleshoot & provide step-by-step instructions or solutions to resolve client tickets.
- Act as a liaison between clients and internal teams, escalating complex issues or feedback as necessary to ensure timely resolution.
- Guide clients in the effective use of the SP digital logistics platform, addressing inquiries related to account setup, navigation, features, and functionalities.
- Monitor user adoption and client KPI adherence across the platform.
- Proactively engage users through review meetings to drive product adoption & driver value.
- Continuously strive to enhance the client experience by identifying opportunities for process improvements.
- Implement strategies for enhancing user engagement and satisfaction.
- Foster a positive user experience by providing timely and effective support.
Qualifications:
- A bachelor’s degree in engineering, business administration, logistics, supply chain management, or a related field is preferred.
- Good in Excel and/or Presentation.
- Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely to non-technical clients.
- Strong problem-solving abilities and a proactive approach to resolving client issues and inquiries.
- Any past experience with basic technical troubleshooting, logistics software, CRM tools, help desk, and similar client-facing roles, is a plus.
- Willingness to work flexible hours as needed to support client business needs.
