Customer Experience is a core focus of our company. The CX specialist will also serve as a voice for our customers by helping our product and tech team design user-centered features and create a seamless user experience.
- Responding to customer inbounds via email and chat in a timebound manner.
- Providing product feedback to the management team
- Troubleshoot user problems
- Document technical issues and deviations from specifications
- Collaborate with the engineering and product management teams to help reproduce and resolve technical issues
- Helping inform our product roadmap and customer experience based on your customer interactions.
Requirements:
- 2+ years of experience working directly with customers in a support role
- Great communication skills via phone, email, and chat
- Strong knowledge of customer service software and development tools including Zendesk, Jira, and Slack.
- Experience defining KPIs and measuring support-related activities.
- It’s important that you can work during Pacific U.S. time zone hours.
- Self-motivation and an attitude that gets things done
