As a Customer Support Specialist, you’ll be an advocate for our customers and the heart of Aircall by efficiently identifying, promoting product education, recommending technical solutions and guiding product users through features and functionalities.
This way, you’ll also help other businesses achieve their goal.
- You’ll work closely with our clients to identify, solve, escalate and advise them on their questions and concerns.
- Our customers are people, not accounts.
- Day to day, your interactions with our customers directly impact their ability to run their teams efficiently.
- You serve as their advocate at Aircall.
Requirement:
- Ideally 1+ year of experience in a SaaS B2B customer support role or transferable experience/skills
- Fluency in English is mandatory.
- Excellent written and verbal communication skills
- Familiar with ticketing tools and systems
- An understanding of how CRMs systems work
- Strong understanding of basic computer skills
- Technical aptitude (ability to understand and explain technical concepts to customers and other internal stakeholders)
