- Maintain updated knowledge of the organization’s products, services, and customer service policies.
- Document interactions when necessary, compiling documents and forwarding information to interested parties.
- Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits.
- Participate in training opportunities provided by the organization.
- Be responsible for closing all tickets within the assigned timeline.
- Maintain necessary SLAs for the smooth functioning of the department.
Requirements:
- Excellent written and oral communication skills
- Active Listening skills
- Good time management and planning skills
- Objection handling skills
