- Being a touchpoint in the freelancer onboarding process, helping them get set up with initial work assignments and providing support
- Following standard project QA procedures
- Managing day to day correspondence with remote freelancers, including confirming requirements and best practices have been followed on assignments
- Delivering written feedback to remote freelancers as necessary, according to project guidelines and quality standards
- Escalating emergent issues related to assignments and contributors to the project team
- Attending regular check-ins with project team
- Completing additional tasks as needed to ensure project deliverables meet standards for timeliness, completion, and adherence to guidelines
Requirements:
- Excellent attention to detail
- Experience providing constructive feedback
- Ability to operate independently and make judgement calls as needed
- Responsiveness and regular communication, overlapping with PST working hours at least 50% of the time
