This role involves assisting customers through various channels such as chat, email or voice calls. The primary responsibilities include addressing product-related queries, helping with order tracking, resolving complaints and providing general support. This is an essential role in ensuring customer satisfaction and building trust with the brand.
Why it’s Great for Freshers:
This job is a great starting point for freshers who want to pursue a career in the customer service or business process outsourcing (BPO) sector. The biggest advantage is that it usually does not require prior experience. Companies often provide on-the-job training to help new employees understand the product, use internal tools, and handle customer interactions effectively.
This role primarily requires basic communication and problem-solving skills, making it accessible to graduates from any stream. As freshers interact with customers on a daily basis, they develop valuable soft skills such as empathy, active listening, and conflict resolution – skills that can be transferred to other roles in the future. Additionally, since many companies have 24/7 operations, there are flexible shift options, which can be helpful for students or those pursuing further studies.
| Aspect | Details |
|---|---|
| Role | Customer Support Executive (Chat, Email, Voice) |
| Purpose | Help customers with product issues, order tracking, etc. |
| Ideal for | Freshers – basic skills required, training provided |
| Key Skills | Communication, patience, empathy, basic computer knowledge |
| Tools | Email, chat, voice tools, CRM (optional) |
| Salary | ₹2.5 – ₹4 LPA |
| Growth | Can advance to Team Lead, Trainer, or Quality Analyst roles |
Skills Needed:
- Communication: Proficiency in English or regional languages is essential. Good writing and speaking skills help in resolving queries efficiently.
- Patience and Empathy: Understanding and managing customer emotions is key to delivering a positive experience.
- Basic Computer Knowledge: Ability to use email, chat systems, and optionally, CRM software like Salesforce or Zendesk is beneficial.
Average Salary:
The average starting salary ranges from ₹2.5 to ₹4 lakhs per annum. With experience, there are opportunities for promotions and salary hikes. Overall, it’s a solid foundation for anyone starting their professional journey.
