We’re looking for a customer support superstar to join our team as a Support Specialist. This role isn’t just about ticking off tickets and answering calls quickly, this is about truly delivering “WOW” levels of service to our global customer base 🎁 We want fast-acting problem solvers, not script readers.
- Providing our users with an outstanding customer experience – it’s part of our mission to make Revolut users feel secure whilst using our service
- Providing excellent customer service via our in-app live chat, phone, and email
- Representing Revolut online at all times
- Collaborating with other teams internationally to tackle any customer issue
Requirements:
- Fluency in English (C1 level or higher)
- A Bachelor’s degree or equivalent
- Excellent communication skills
- Prior customer support experience
- The ability to explain complex issues in an easy and understandable manner
- Strong writing skills and great numeracy and IT skills
- Strong attention to detail and analytical skills
- Empathy and love for helping people
- To be driven and self-motivated with a highly flexible team player attitude
- A self-learning, independent problem-solving approach
