| Job Role | US Voice Process |
| Company | Varite |
| Salary | ₹33,000/month |
| Location | Work From Home |
| Eligibility | Any Graduation |
Job Description
The Last Mile Analytics & Quality Team is looking for a Catalog Specialist who will act as the first level of support for address resolution, geocode correction maps edits, driver support, and static route management in Last Mile along with other operational issues and activities related to Transportation process and optimization.
- Good communication skills – both verbal and written
- Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions
- Identify patterns emerging in the audits and contribute to process/program improvements
- Provide timely responses to stakeholders on related tasks as per SOP and SLA
- Systematically escalate problems to the relevant owners/ teams according to a pre-determined process
- Maintain records of day-to-day work by updating trackers or workflow tools
- Meet business metrics and goals i.e. SLA, productivity, quality, and utilization benchmarks
- Understand performance metrics for driving business goals
- Work in a collaborative environment and contribute to the growth of the respective team/program
- Develop a global perspective and understand the nuances of various geographies that the client operates in