| Job Role | Service Feedback Quality |
| Company | Cactus |
| Salary | ₹25,000/month |
| Location | Work From Home |
| Eligibility | Graduate |
Job Description
In this role, you will champion the Voice of the Customer (VOC), taking ownership of client feedback received through our Service Feedback channel. You will continuously aim for service enhancements that elevate customer satisfaction and loyalty.
- Analyze qualitative and quantitative feedback data to identify trends, areas for improvement, and potential service gaps.
- Collaborate with customers regarding queries, escalation & resolution (Calls, Chats, Emails)
- Collaborate with cross-functional teams (Customer Service, Product, Tech, etc.) to develop action plans based on feedback insights.
- Develop and implement a robust feedback collection process to systematically gather customer insights across various touchpoints.
- Monitor and track the progress of feedback-driven initiatives to ensure effective implementation and impact on service quality.
- Produce regular reports and presentations to communicate feedback findings and recommendations to stakeholders.