Voice Process | Apna | Bengaluru

Job Description

Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency
Identify and address customer needs, with a goal of total satisfaction
Provide expert answers to questions about products, pricing, and availability while presenting the value of our product portfolio to customers
Meet customer-service department sales targets, generating leads when opportunities arise
Follow company guidelines and procedures for communications with minimal supervision
Recommend improvements to company processes for efficiency