| Job Role | Voice Process |
| Company | Genpact |
| Salary | not disclosed |
| Location | Hyderabad |
| Eligibility | Graduate |
Job Info
Genpact is hiring freshers and experienced for the role of Customer Support in Hyderabad.
Both freshers and experienced are eligible for the job.
If you hold a graduate degree in any field, you can apply for the job. The application link is given below.
Job Description
- Respond to customer queries and customers concerns
- Provide support for data collection to enable Recovery of the account for the end user.
- Maintain a deep understanding of client processes and policies
- Reproduce customer issues and advance product bugs
- Provide excellent customer service to our customers
- You should be responsible for exhibiting a capacity for critical thinking and analysis.
- Responsible for showcasing a proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Preferred Candidate Profile
- Previous experience in a customer service role chat/email/voice
- Effective probing skills and analyzing / understanding skills
- Analytical skills with a customer-centric approach
- You should be able to work on a flexible schedule (including weekend shifts)