| Job Role | Voice Process |
| Company | Genpact |
| Salary | not disclosed |
| Location | Hyderabad |
| Eligibility | 12th/Graduation |
Zoom ID: https://genpact.zoom.us/j/ 9358544149
Zoom Time: 06th August,2024, 11:00 AM to 1 PM
Job Description
- Making collection calls to the customers, emailing/faxing invoices, or getting hard copies mailed out to customers as per their requests.
- Identify and rectify unidentified cash and manage the end-to-end process of Cash applications.
- Process cash application functions to invoices at assigned sites ensuring the DRR (Daily Receipt Reconciliation) is completed in a timely, accurate, and confidential manner.
- Follow up on customer/internal disputes, and customer questions and work between departments to get a resolution.
- Reconcile orders to match customer books, including validating credits or debits and sending them to customers for collection or refund.