| Job Role | WordPress Specialist |
| Company | WordPress Specialist |
| Salary | not disclosed |
| Location | Work From Home |
| Eligibility | Graduate |
Job Description
HighLevel Inc is looking for a WordPress Specialist to join our talented WordPress Team. We are seeking a WordPress Specialist to join our team and help tackle customer issues, ensuring they have the best possible experience with our services.
- Customer Support
- Provide expert-level support for WordPress-related issues via tickets, live chat, and phone.
- Troubleshoot and resolve complex technical problems related to WordPress themes, plugins, and core functionality.
- Assist customers with site migrations, updates, and optimizations.
- Technical Expertise
- Analyze and solve performance issues, ensuring websites run efficiently on our managed hosting platform.
- Implement security measures and resolve security-related issues.
- Optimize websites for speed, performance, and SEO best practices.
- Assist in migration of WordPress sites
- Development and Customization
- Customize WordPress Sites based on customer needs.
- Develop custom solutions and integrations to enhance website functionality.
- Assist with website design and layout improvements.
- Collaboration
- Work closely with our development and product teams to improve our managed hosting services.
- Provide feedback and suggestions for enhancing our support processes and tools.
- Collaborate with other team members to ensure consistent and high-quality customer service.
- Knowledge Sharing
- Create and maintain comprehensive documentation for internal use and customer support.
- Conduct training sessions and webinars for customers on WordPress best practices and our hosting services.
- Stay updated with the latest WordPress developments and trends.
Requirements:
- Proven experience as a WordPress Specialist or similar role, preferably in a managed hosting environment
- Strong portfolio showcasing WordPress projects and problem-solving skills
- In-depth knowledge of WordPress, including themes, plugins, PHP Settings and core functionality
- Experience with web hosting environments, including cPanel, WHM, and other hosting control panels
- Familiarity with performance optimization tools and techniques (e.g., caching, CDN, minification)
- Excellent communication and interpersonal skills
- You are passionate about building sites using WordPress
- You have a strong bias for action
- You have a customer-first attitude